Steven McReynolds | SITA

 

Steven McReynolds

Senior Expert Service Improvement, SITA Global Services
Steven McReynolds

Steven is a Senior Service Improvement Expert, in the SITA Global Operations Group. He is a passionate believer of IT Service Management making technology work.

Over the span of his career Steven has been involved in all aspects of IT Service Management. Credits include Microsoft Operations Framework author / Trainer, CMMI author, ITIL Reviewer, co-author of BSI 15.000 (the forerunner of ISO / IEC 20000), ITIL trainer and Certified ISO / IEC 20000 practitioner. Since 2008 Steven has been a Charted IT Professional with The British Computer Society.

Últimas publicaciones del blog

¿Cuál es la diferencia entre ITIL e ISO 20000?

Published on  18 October 2018 09:00  by Steven McReynolds

En un nivel muy básico, la diferencia es simple. Uno es una pauta o práctica recomendada y el otro es un estándar o norma. ¿Pero qué significa esto en la práctica?

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Por qué es importante analizar los estándares de gestión de servicios de TI

Published on  06 September 2018 08:00  by Steven McReynolds

¿Su proveedor de servicios tiene un conjunto completo de procesos y procedimientos para la gestión de servicios de TI certificado por una Organización internacional de normalización (ISO)?

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