Joe Leader | SITA

 
CEO, APEX (Airline Passenger Experience Association)
Joe Leader

Joe Leader serves as the CEO of APEX, a four-decade old leading nonprofit global organization committed to accelerating airline passenger experience. As CEO of APEX, Leader has initiated strategic collaborations for the association with key industry organizations to advance the interests of participating groups, their members, their customers and their passengers. Partnerships include Aircraft Interiors EXPO, Future Travel Experience, SKIFT and Global Connected Aircraft Summit. Leader continues to work with members and working groups to improve universal standards, key industry research and regulatory advocacy.

As passenger experience becomes a growing profit center for airlines, Leader works with senior executives at all of the world’s leading airlines, top industry suppliers, government organizations, and major media groups, to expand APEX’s global industry leadership. A forerunner in aviation and technology, Leader has been a leading executive for more than two decades across technology and aviation companies. Leader holds undergraduate and graduate degrees from Emory University, MBA in technology management, and conducted his business Ph.D. research on accelerating technology adoption in aviation.

Últimas publicaciones del blog

Piense en la experiencia de viaje de manera global

Published on  29 January 2018 09:09  by Joe Leader

Estamos en una nueva edad de oro para los viajes, a medida que una creciente digitalización del sector crea una nueva experiencia de viaje.

The number one priority for improving passenger experience is to make the process seamless and logical for passengers themselves. But airlines, airports and vendors are still acting in a siloed manner, forcing passengers to log in to proprietary applications.

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¿Puede impactar la falta de conectividad en el vuelo en la venta de boletos de las líneas aéreas?

Published on  28 July 2016 01:23  by Joe Leader

Joe Leader, CEO, APEX (Airline Passenger Experience Association) explains that with passengers placing a higher priority on value than seat price passenger experience is becoming decisive and inflight connectivity is playing a major role - and not just about entertainment or the ability to connect to family or friends.

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